How do I return
an item?
Step 1: Complete the return form*
Each order comes with a packing slip. On the
reverse side, you'll find the Return Form. Please complete
this form in its entirety and we encourage you to provide
us feedback on how we can serve you better in the future.
Step 2: Package items for return
Wrap item(s) carefully in a box and enclose the bottom
portion of the completed packing slip with item(s).
Step 3: Ship package
Please be sure to insure your package for we cannot
take responsibility for packages that do not make it
back to our warehouse.
*If you have misplaced
your return form, we’ll accept an old fashioned,
hand written, return. Simply write on a blank piece
of paper your full name, e-mail address, order number,
the name/item number of the item(s) you're returning
and how you would like to be refunded. If you cannot
find your order or item number, please note give us
a call.
How do I exchange an item?
The easiest way to exchange an item is to place another
order at www.bakersstongo.com or 954.529.0691 for the
goods you really want and send the original goods back
as a return (see instructions for returns above). Once
we receive your return we will credit your credit card.
The credit should appear within 10-14 days after we
received your return.
Damaged goods or mis-shipments
At Bakers Sto ‘n Go, we are committed to delivering
high quality products to our customers. We employ several
quality checks before an item leaves our warehouse.
If you have received a damaged or defective item, please
contact one of our Bakers Sto ‘n Go Reps. We will
be more than happy to assist you with a replacement,
or a credit (if necessary). Please email us at info@bakersstongo.com
or call at 954.529.0691.
Who pays for return shipping?
For a return, you are responsible for
the cost of returning the merchandise. However, if we’ve
made a mistake and sent you incorrect merchandise, or
you received damaged merchandise, please notify us immediately.
We will reimburse you for the cost of your original
shipping, and we will not charge you for the shipping
costs of replacement merchandise.
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